At The Virtual Market, we prioritize customer satisfaction and strive to offer high-quality products. Please take a moment to review our refund policy below:

Refund Eligibility
All sales are FINAL. Exchanges and returns are not permitted upon receipt of the order, so please ensure that you select the correct sizes and colors. We only process refunds for orders that arrive damaged, broken, or are never received.

Damaged, Broken, Incorrect Item, or Lost Orders
If your order arrives damaged, broken, or lost in transit, please contact us immediately at with your order number and details. Provide clear photos or videos of the item and its packaging to facilitate our evaluation of the issue and subsequent resolution. We will investigate the matter promptly and strive to provide a resolution as swiftly as possible.

Refund Process
To initiate a refund for a damaged, broken, or lost order, please reach out to us at with your order number and relevant details. We will guide you through the refund process.

We reserve the right to refuse a refund in the following situations:

  • No video or photo evidence is provided.

  • No documentation proof is provided.

  • Products are damaged due to improper use or neglect.

  • Customers change their minds or are dissatisfied with the products.

Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at Our dedicated customer service team is available to assist you.